Migration & stabilization
Post-go-live friction is usually a workflow problem before it becomes a technology problem.
After a migration, teams often struggle with changed ownership, unfamiliar queues, missing local procedures and workarounds that grow faster than the official process.
Stabilize one workflow at a time.
- What was the old workflow?
- What is the intended new workflow?
- Which role changed ownership?
- Which queue, pool or destination changed?
- What workaround are staff using today?
- What exception is causing the most delay?
Common post-migration failure points
Old ownership assumptionsStaff still expect the previous team or queue to own a step.
Training did not match local workUsers learned features but not the actual handoffs they perform every day.
Workarounds spread quicklyTemporary fixes become the new informal process and create inconsistent results.
Exceptions were not designedThe standard path works, but unusual cases have no clear owner.
Use a stabilization log.
Track the workflow, affected role, current workaround, expected process, owner, escalation path and status. Focus first on high-volume workflows and problems that create repeated rework.
When to escalate internally
Production defects, integration failures, access problems, outages, security issues and protected configuration changes belong with your authorized Epic/IT, security or application teams.
Need help untangling a post-go-live process?
Describe the workflow and the handoff that changed. Keep all examples free of patient information.