Different sites use separate workarounds for the same task
Use the issue as a signal to clarify ownership, handoffs, training and exception handling.
Operational change
Epic Workflow Standardization Across Sites
Operational guidance for organizations trying to reduce site-by-site workflow variation without erasing justified local differences.
Common risks
What usually breaks during change
Central teams cannot distinguish necessary variation from drift
Use the issue as a signal to clarify ownership, handoffs, training and exception handling.
Training materials conflict with local practice
Use the issue as a signal to clarify ownership, handoffs, training and exception handling.
Exceptions are undocumented and become the normal path
Use the issue as a signal to clarify ownership, handoffs, training and exception handling.
First checks
Stabilize the operating model first.
- Define the standard workflow and desired outcome
- Document justified local exceptions
- Use common ownership and escalation language
- Retire duplicate shadow processes after adoption
Keep these inside authorized internal channels
- Clinical policy decisions
- Compliance approval
- Protected configuration changes
- Security/access changes
Related workflow resources