No single team sees the entire handoff
Clarify the current owner, expected destination, failed handoff and exception path before creating another workaround.
Healthcare department workflow
Care Coordination workflow help
Operational guidance for cross-team records, referrals, follow-up ownership, external information and closing handoffs between teams.
Typical ownership
Work this team may coordinate
- Cross-team handoff coordination
- External-record follow-up
- Referral and scheduling visibility
- Operational closure of multi-team work
Keep these with authorized internal teams
- Patient-specific clinical decisions
- Privacy/compliance questions
- External-exchange configuration
- Security or production defects
Common friction
Where Care Coordination workflows break down
Outside information arrives without a receiving owner
Clarify the current owner, expected destination, failed handoff and exception path before creating another workaround.
Referral status and follow-up are disconnected
Clarify the current owner, expected destination, failed handoff and exception path before creating another workaround.
Manual tracking grows outside approved worklists
Clarify the current owner, expected destination, failed handoff and exception path before creating another workaround.
Related resources