Managers become the owner of every exception
Clarify the current owner, expected destination, failed handoff and exception path before creating another workaround.
Healthcare department workflow
Practice Operations workflow help
Cross-functional workflow help for clinic managers coordinating front desk, referrals, scheduling, records, staff training and revenue-cycle handoffs.
Typical ownership
Work this team may coordinate
- Local workflow standardization
- Staff handoffs and accountability
- SOP maintenance
- Escalation of recurring operational friction
Keep these with authorized internal teams
- Clinical decisions
- Compliance/privacy determinations
- Enterprise security/access
- Protected production configuration
Common friction
Where Practice Operations workflows break down
Sites use different workarounds
Clarify the current owner, expected destination, failed handoff and exception path before creating another workaround.
New employees learn inconsistent procedures
Clarify the current owner, expected destination, failed handoff and exception path before creating another workaround.
Cross-team issues lack one accountable process owner
Clarify the current owner, expected destination, failed handoff and exception path before creating another workaround.
Related resources