Optum Medical Care workflow help for staff.
HelpEpic offers an independent place to organize non-clinical workflow questions involving intake, scheduling, referrals, records, queues, training and cross-team handoffs. HelpEpic is not an official Optum Medical Care support channel.
Operational environments associated with Optum Medical Care
- Primary care
- Specialty care
- Urgent care
- Medical practices
Always use internal channels for
Account access, security, outages, production defects, patient- or resident-specific questions, clinical decisions, emergencies and protected configuration.
Start with the care setting.
Medical Group
Independent operational workflow help for primary-care, specialty and multispecialty medical groups across New York, New Jersey and Connecticut.
Urgent Care
Workflow guidance for urgent-care teams managing registration, queues, results, referrals, occupational health and follow-up across multiple locations.
Ambulatory Surgery Center
Independent workflow support for scheduling, pre-admission, authorization, document readiness and post-procedure operational handoffs.