Multiple operational dependencies make ownership unclear
Frame the issue around ownership, destination, timing and the next expected handoff.
Specialty workflow resource
Epic Workflow Help for Oncology Operations
Non-clinical workflow help for oncology operations coordinating referrals, authorization, scheduling, outside records, queues and cross-team handoffs.
Common operational friction
Where teams often lose time
Outside records and referral information arrive through different paths
Frame the issue around ownership, destination, timing and the next expected handoff.
Authorization and scheduling work can age in separate queues
Frame the issue around ownership, destination, timing and the next expected handoff.
Teams use manual tracking to maintain visibility across handoffs
Frame the issue around ownership, destination, timing and the next expected handoff.
First checks
Clarify the workflow before changing anything.
- Map the operational chain without patient details
- Identify the accountable owner for each stage
- Define aging and escalation thresholds
- Use one approved source of operational status when possible
Keep these inside authorized internal channels
- Any clinical oncology decision
- Treatment planning
- Patient-safety concerns
- Security, access, interface or production defects
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