A user cannot reach a function coworkers can access
Start by identifying the current owner, expected destination and the handoff that should happen next.
Access triage
Access & Login Triage
A safe way to determine whether a workflow problem is actually an access, role, permission or authentication issue.
Common problems
Where teams usually get stuck
The workflow changed after a role or department change
Start by identifying the current owner, expected destination and the handoff that should happen next.
A task appears missing only for certain staff
Start by identifying the current owner, expected destination and the handoff that should happen next.
Users are unsure whether training or access is the real issue
Start by identifying the current owner, expected destination and the handoff that should happen next.
Free starter check
What to clarify first
- Compare expected role and task without sharing credentials
- Confirm whether the issue affects one user or many
- Identify whether the user can reach the surrounding workflow
- Record the exact business task that access is blocking
Escalate internally when the issue involves
- Password resets
- MFA or authentication failures
- Role provisioning
- Security incidents or unauthorized access