Staff do not know which downtime procedure applies
Start by identifying the current owner, expected destination and the handoff that should happen next.
Downtime operations
Downtime & Business Continuity Workflow Help
Operational starter guidance for documenting handoffs, ownership and recovery steps around downtime procedures.
Common problems
Where teams usually get stuck
Paper or fallback work is not reconciled consistently
Start by identifying the current owner, expected destination and the handoff that should happen next.
Teams disagree about who owns recovery tasks
Start by identifying the current owner, expected destination and the handoff that should happen next.
A downtime event exposes gaps in local SOPs
Start by identifying the current owner, expected destination and the handoff that should happen next.
Free starter check
What to clarify first
- Use the organization’s approved downtime procedure first
- Identify who owns each fallback step
- Document reconciliation and recovery ownership
- Capture lessons learned after normal operations resume
Escalate internally when the issue involves
- Active outages
- Cybersecurity incidents
- Emergency operations activation
- Clinical or patient-safety decisions