Orders do not reach the expected operational team
Start by identifying the current owner, expected destination and the handoff that should happen next.
Orders & routing
Orders & Results Routing Help
Starter guidance for operational ownership of orders, results routing, follow-up and unresolved handoffs.
Common problems
Where teams usually get stuck
Results are visible but follow-up ownership is unclear
Start by identifying the current owner, expected destination and the handoff that should happen next.
Duplicate work is created across pools
Start by identifying the current owner, expected destination and the handoff that should happen next.
Staff rely on manual workarounds to close the loop
Start by identifying the current owner, expected destination and the handoff that should happen next.
Free starter check
What to clarify first
- Identify the order or result type
- Confirm the expected receiving team or pool
- Identify the handoff that should trigger follow-up
- Document the escalation path for exceptions
Escalate internally when the issue involves
- Clinical interpretation of results
- Patient-specific treatment decisions
- Order-set or build changes
- Interfaces, outages or security incidents