Orders workflows
Epic order handoff help.
Use this page to clarify order routing, receiving ownership, documentation checks and escalation rules across departments and care teams.
Common order workflow problems
- Order status is unclear after a department or site handoff.
- Required documentation is missing before the next team can act.
- Staff do not know who owns the order after routing or review.
- Duplicate phone calls or messages are created because the workflow is not visible.
Starter checks
- Identify the order type and expected next owner.
- Confirm what documentation or authorization is required before action.
- Find the queue, worklist, pool or department that should receive the work.
- Separate workflow confusion from access, configuration or clinical questions.