Front desk staff do not know where a request should go
Start by identifying the current owner, expected destination and the handoff that should happen next.
Front desk operations
Registration & Front Desk Workflow Help
Free operational help for registration, intake, duplicate work, request ownership and escalation.
Common problems
Where teams usually get stuck
The same work is entered more than once
Start by identifying the current owner, expected destination and the handoff that should happen next.
Registration exceptions are handled differently by location
Start by identifying the current owner, expected destination and the handoff that should happen next.
Staff are unsure when to stop and escalate
Start by identifying the current owner, expected destination and the handoff that should happen next.
Free starter check
What to clarify first
- Identify the request type before routing it
- Confirm the approved receiving team
- Avoid creating duplicate work to compensate for uncertainty
- Document the exception and escalation rule
Escalate internally when the issue involves
- Identity verification questions
- Insurance or billing policy interpretation
- Access, permissions or security issues
- Patient-specific clinical decisions