Two organizations use different names and owners for the same workflow
Use the issue as a signal to clarify ownership, handoffs, training and exception handling.
Operational change
Epic Workflow Support During Merger or Consolidation
Operational workflow support for healthcare organizations consolidating teams, sites or processes and needing a common ownership and escalation model.
Common risks
What usually breaks during change
Legacy SOPs remain active after consolidation
Use the issue as a signal to clarify ownership, handoffs, training and exception handling.
Queues and worklists duplicate each other
Use the issue as a signal to clarify ownership, handoffs, training and exception handling.
Staff do not know which escalation path is now authoritative
Use the issue as a signal to clarify ownership, handoffs, training and exception handling.
First checks
Stabilize the operating model first.
- Inventory the workflows that overlap
- Choose the authoritative owner and source of truth
- Map legacy terms to the new operating model
- Communicate exception and escalation rules
Keep these inside authorized internal channels
- Legal/compliance policy
- Security architecture
- Clinical governance
- Protected integrations or configuration
Related workflow resources