UConn Health workflow help for healthcare staff.
If your team uses Epic in its day-to-day work, HelpEpic provides an independent place to start with workflow questions involving referrals, records, queues, scheduling, training and post-change friction. This is not an official UConn Health support page.
Start with the workflow, not the screen.
These resources are useful when the problem sits between ownership, routing, training and local process.
Referrals
Orders, authorization, routing, scheduling and follow-up.
Queues & In Basket
Ownership, aging work, coverage and escalation.
Records
Scans, outside records and receiving-team ownership.
Scheduling
Appointment handoffs and operational ownership.
Training & SOPs
Role-based procedures and repeat mistakes.
Change & migration
Broken handoffs, workarounds and stabilization.
Major UConn Health hospitals / facilities
- UConn John Dempsey Hospital
Use your internal channels for
Account access, password or MFA problems, production outages, security incidents, protected configuration changes, patient-specific clinical questions and urgent operational incidents.