Messages or tasks accumulate without clear routing ownership
Frame the issue around ownership, expected destination, the failed handoff and what should happen next.
Physicians & providers
Epic Workflow Help for Physicians
Workflow-oriented help for providers dealing with message burden, order/result handoffs, referral follow-up, documentation friction and unclear local processes.
Common friction
Where physicians often get stuck
Referral or result follow-up depends on manual workarounds
Frame the issue around ownership, expected destination, the failed handoff and what should happen next.
Local workflows differ across sites or specialties
Frame the issue around ownership, expected destination, the failed handoff and what should happen next.
Administrative steps consume time that should not require repeated discovery
Frame the issue around ownership, expected destination, the failed handoff and what should happen next.
Free starter check
Clarify these first
- Identify the business task rather than the screen or button
- Confirm which team owns the next non-clinical step
- Separate local workflow from system configuration
- Document the exception path when normal routing fails
Keep these with authorized internal teams
- Clinical interpretation or treatment decisions
- Credentialing or prescribing issues
- Access, security or authentication
- System defects, outages or protected configuration changes
Related resources
All guides →