Referral and authorization work does not reach scheduling cleanly
Frame the issue around ownership, destination, timing and the next expected handoff.
Specialty workflow resource
Epic Workflow Help for Cardiology Teams
Operational workflow help for cardiology practices dealing with referrals, scheduling, orders/results handoffs, outside records, prior authorization and staff coordination.
Common operational friction
Where teams often lose time
Outside records arrive but receiving ownership is unclear
Frame the issue around ownership, destination, timing and the next expected handoff.
Results and follow-up tasks generate repeated manual checks
Frame the issue around ownership, destination, timing and the next expected handoff.
High-volume specialty scheduling exposes inconsistent exception handling
Frame the issue around ownership, destination, timing and the next expected handoff.
First checks
Clarify the workflow before changing anything.
- Identify the exact operational stage where work stopped
- Confirm the current owner or queue
- Separate clinical prioritization from administrative routing
- Define who owns the exception when the standard path fails
Keep these inside authorized internal channels
- Clinical urgency or interpretation
- Medication or treatment questions
- Protected system configuration
- Access, security or production incidents
Related workflow resources