Standard3 business days
Standard Discovery
$750
Best for recurring workflow friction, documentation gaps, staff questions and planned operational reviews.
Start standard booking
Paid discovery and operational support
Get your team back to work on the timeline you choose.
Reserve a focused three-hour working session for the Epic-related workflow problem slowing down your medical office, hospital department or healthcare operations team.
Fixed pricing before the session
Clear response window selected by you
No PHI required to begin
Response options
Pay for the speed your situation requires.
Each option includes the same three-hour working engagement. Faster response windows carry a priority-reservation fee because HelpEpic must protect or interrupt scheduled capacity.
Booking becomes confirmed after payment and acceptance.Response time is the start of triage, not guaranteed resolution.
Most requested
PriorityWithin 24 hours
Priority Discovery
$950
For an active problem that should be reviewed by the next business day before it creates more backlog.
Start priority bookingUrgentWithin 8 hours
Urgent Support
$1,250
For same-day workflow disruption affecting referrals, scheduling, records, staff productivity or operational handoffs.
Request same-day responseCritical workflowWithin 2 hours
2-Hour Critical Workflow Response
$1,650
For a serious, active operational disruption that cannot wait for a standard support window.
Request two-hour responseFastest availableWithin 30 minutes
Rapid Response Request
$2,250
For organizations requesting immediate interruption of scheduled capacity. Available only when a HelpEpic team member accepts the request.
Request rapid responseThis is not a medical emergency service. For patient-care emergencies, follow your clinical emergency procedures. For outages, security incidents, access provisioning or production defects, contact your organization’s authorized IT or Epic support channel.
When to use HelpEpic
Bring us the workflow—not the patient record.
We help teams make operational problems understandable, documentable and ready for the correct owner.
Referrals and authorizations
Unclear ownership, repeated follow-up, workqueue delays and scheduling handoffs.
Records and documents
Scanned records, outside documents, indexing, routing and review responsibility.
Scheduling and access
Templates, front-desk handoffs, portal requests and patient-access workflows.
Training and SOPs
New-hire onboarding, recurring questions, workarounds and missing local procedures.
Migration stabilization
Changed workflows, broken handoffs, backlog recovery and post-go-live confusion.
Revenue-cycle handoffs
Operational gaps between documentation, coding, billing workqueues and follow-up.
What happens next
A clear path from booking to action.
- 1Select your response window
Choose the speed that matches the operational impact and complete the prepaid booking.
- 2Submit a PHI-free intake
Tell us the workflow area, affected roles, business impact and desired outcome—without patient or confidential data.
- 3Work the problem together
We map the workflow, identify unanswered ownership questions and separate guidance issues from items requiring internal build or escalation.
- 4Leave with next actions
You receive a concise written summary of what was found, who should own the next step and what should be documented.
Booking questions
Know what you are reserving.
HelpEpic is an independent operational workflow resource. It does not replace your healthcare organization’s approved clinical, IT, security or compliance channels.
What does the response time mean?
It covers acknowledgment and the start of triage after payment, completed intake and booking acceptance. It is not a guaranteed resolution time.
What is included in the three-hour engagement?
Advance intake review, up to two and a half hours of live discovery and workflow support, and a concise written action summary.
Can HelpEpic make changes in our Epic environment?
Production configuration, authorized system access, certified application build and interface work are outside the standard session and may require your internal Epic team or a separate approved scope.
Can we submit screenshots or patient information?
No. Do not submit patient names, dates of birth, medical record numbers, screenshots containing patient data, clinical records, passwords or other protected or confidential information.
What happens if HelpEpic cannot accept an urgent request?
The request is not confirmed. Any collected booking payment should be refunded according to the stated booking policy.
Ready to begin?
Select the response window your team needs.
Fixed pricing. Three focused hours. Clear operational next steps.