Request classification
Workflow, training, local policy, access, defect, configuration, clinical escalation or security.
Independent support for the work around Epic
Get staff back to work before routine questions become analyst tickets.
HelpEpic supports referrals, scheduling, records routing, In Basket and workqueue ownership, authorizations, portal requests, billing handoffs, onboarding and SOPs. We handle no-build workflow guidance and escalation preparation; your authorized teams retain access, security, clinical decisions and production changes.
Choose your engagement
Match the service to the workflow demand.
Use paid discovery for one immediate problem, a sprint for recurring friction, monthly support for ongoing practice questions, or a 90-day pilot when a hospital department needs a measured starting point.
Epic Workflow Stabilization Sprint
A focused engagement for healthcare teams dealing with repeated Epic workflow questions, undocumented workarounds, stalled handoffs and avoidable escalation after a rollout, upgrade or staffing change.
Practice Workflow Desk
A monthly workflow-support layer for practices that use Epic through a health system or Community Connect program and need consistent help with staff questions, onboarding, local SOPs and escalation preparation.
Hospital Department Workflow Pilot
A contained pilot for one hospital department that wants to reduce recurring Epic workflow demand, improve first-line triage and measure how much analyst capacity can be returned to higher-value work.
Epic Community Connect Practice Support
Independent workflow support for practices using Epic through a host health system, with a clear division between local operating questions and issues that belong with the official Community Connect support team.
Epic Post-Go-Live Workflow Support
Post-go-live support for healthcare teams facing new queues, changed ownership, training gaps, informal workarounds and backlogs after an Epic launch, upgrade, department rollout or migration.
Epic Workflow Training & SOP Support
Turn repeated Epic workflow questions and local workarounds into concise role-based SOPs, onboarding guides, quick references and escalation instructions.
Workflow Demand Report & Job-Aid Pack
A compact manager-facing engagement that turns recurring workflow demand into an aggregate findings report, ownership map, three customized job aids and a 30-day action plan.
Clear operating boundary
Workflow guidance before protected system work.
HelpEpic handles local ownership, handoffs, staff guidance, SOPs, onboarding and escalation preparation. Your official help desk handles access, outages and security. Authorized Epic application teams retain production defects, interfaces, configuration and build.
Built for New York-area healthcare operations
HelpEpic serves medical practices and healthcare departments across New York City, Nassau and Suffolk counties, Westchester, northern New Jersey and Fairfield County. Remote engagements are available for defined workflow scopes.
Explore healthcare resources →What the engagement records
Evidence your team can use after the call ends.
HelpEpic does not publish invented resolution rates. Each engagement creates a record of the actual workflow demand and the next responsible owner.
Recurrence and documentation
Which questions repeat, which roles are affected and where a quick guide or SOP is missing.
Escalation readiness
The operational impact, prior checks, expected handoff and authorized destination for unresolved issues.