Measured demand by workflow and role
Counts request categories by workflow, role and disposition so leaders can see where support time is being spent.
Measured 90-day hospital entry point
Hospital Department Workflow Pilot
A contained pilot for one hospital department that wants to reduce recurring Epic workflow demand, improve first-line triage and measure how much analyst capacity can be returned to higher-value work.
$18,000–$30,000 for 90 days90-day pilotNo PHI required
The operating problem
Why this service exists
Large transformation programs are difficult to approve when the operational demand is not yet measured. A departmental pilot creates a limited scope, a baseline, documented boundaries and an evidence-based decision about whether to expand.
Commercial scope
$18,000–$30,000 for 90 days
90-day pilot. Final pricing and availability depend on the approved scope, response requirements and contracting terms.
See paid discovery options →Expected outcomes
What the engagement is designed to improve
More consistent first-line triage
Classifies workflow, training, access, policy, defect, build and clinical-escalation requests through one model.
Reduced avoidable analyst escalation
Resolves or documents no-build questions before they consume authorized application-analyst capacity.
A documented expand, revise or stop decision
Delivers a 90-day findings report with the evidence needed to expand, revise or end the pilot.
Deliverables
What your team receives
- Pilot charter and success measures
- Department workflow-demand baseline
- Triage and escalation model
- Priority knowledge articles and SOPs
- Monthly operational findings
- Final ROI and expansion recommendation
Engagement process
Baseline
Define the department, request types, existing escalation pattern and the operational measures leadership wants to improve.
Launch
Introduce a controlled workflow-support path with clear PHI, security, clinical and configuration boundaries.
Operate
Resolve or document in-scope workflow questions and route protected work to the correct authorized team.
Evaluate
Compare repeat demand, time to triage, escalation quality, SOP coverage and estimated capacity returned.
Clear boundaries
What remains with authorized teams
- Pilot scope is limited to an approved department and request types
- No clinical decision support
- No unauthorized production access or configuration
- Security, compliance and patient-safety matters follow hospital policy
Privacy first. HelpEpic is no-PHI by design at intake. Never submit patient names, dates of birth, medical-record numbers, screenshots, records, credentials or other patient-identifying or confidential information.
Questions before booking
Frequently asked questions
Why start with one department?
A smaller scope produces cleaner measurements, lower procurement risk and a practical proof point before the organization considers a broader support model.
Which departments are a strong fit?
Patient access, referral operations, HIM, ambulatory operations, revenue cycle, training and clinical applications are good candidates when recurring workflow questions are consuming staff or analyst time.
What does the final report include?
The report summarizes demand patterns, resolution and escalation categories, repeat issues, knowledge gaps, operational risks and the case for expanding, revising or ending the pilot.
Related resources
Continue with the most relevant path
Help by department→Epic Workflow Stabilization Sprint→Hospital resources→Start with one defined problem.
Use paid discovery to confirm fit, scope, urgency, stakeholders and the safest next step.
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