One place for non-clinical workflow questions
Routes front-desk, referral, records, authorization, scheduling and billing-handoff questions through one documented intake.
Recurring support for medical practices
Practice Workflow Desk
A monthly workflow-support layer for practices that use Epic through a health system or Community Connect program and need consistent help with staff questions, onboarding, local SOPs and escalation preparation.
$1,250–$5,500 per monthMonthly recurring serviceNo PHI required
The operating problem
Why this service exists
The host help desk can address access, outages and approved system support, but it may not know how each office divides work among front desk, referrals, records, authorizations, scheduling and billing. The Practice Workflow Desk helps the office organize that local operating layer.
Commercial scope
$1,250–$5,500 per month
Monthly recurring service. Final pricing and availability depend on the approved scope, response requirements and contracting terms.
See paid discovery options →Expected outcomes
What the engagement is designed to improve
Faster onboarding for new staff
Provides new hires with role-specific checklists, local handoffs and escalation instructions.
Fewer repeated workarounds and side instructions
Captures informal instructions before they become an inconsistent, person-dependent process.
Cleaner escalation packets for the authorized host or analyst team
Provides the workflow, role, impact, expected handoff and prior checks in one concise issue summary.
Deliverables
What your team receives
- Defined monthly support capacity
- Workflow request log and issue classification
- Role-based quick guides and SOP updates
- New-hire workflow orientation support
- Monthly recurring-issue report
- Escalation preparation for unresolved system issues
Engagement process
Set the boundary
Confirm supported roles, workflows, response expectations and the practice’s authorized internal escalation channels.
Triage requests
Classify each question as workflow guidance, training, local policy, access, system defect, configuration or clinical escalation.
Document answers
Turn repeatable answers into short, role-specific instructions the practice can reuse.
Report patterns
Show which questions repeat, where handoffs fail and what should be addressed by leadership or the authorized Epic team.
Clear boundaries
What remains with authorized teams
- Not a replacement for the host health system help desk
- No password resets, provisioning or security response
- No patient-specific or clinical guidance
- No production build unless separately authorized and appropriately staffed
Privacy first. HelpEpic is no-PHI by design at intake. Never submit patient names, dates of birth, medical-record numbers, screenshots, records, credentials or other patient-identifying or confidential information.
Questions before booking
Frequently asked questions
Does this replace Community Connect support?
No. HelpEpic complements the host organization’s official support by handling practice-side workflow clarification, documentation, training gaps and better escalation preparation.
Can the service support several locations?
Yes. The monthly scope can cover multiple offices, specialties and roles, with local exceptions documented instead of buried in informal workarounds.
How is monthly pricing set?
Monthly plans range from $1,250 to $5,500 based on supported locations, roles, workflow volume, response expectations and included documentation. The approved scope states the capacity and deliverables before service begins.
Related resources
Continue with the most relevant path
Epic Community Connect Practice Support→Epic Workflow Training & SOP Support→Independent practice resources→Start with one defined problem.
Use paid discovery to confirm fit, scope, urgency, stakeholders and the safest next step.
Choose a Response Level